Friday, December 29, 2006

Macy's 3rd Reply

Well it took two days, but Macy's did address my specific complaint. I think they missed the point. I received a nice explanation of its policy, but it's that specific policy about which I was complaining. I didn't really need further clarification.

Here's the e-mail:
Thank you for sharing feedback regarding your shopping experience in our Pasadena store. Our goal at Macy's is to provide every customer with a courteous and professional interaction. We expect to achieve that goal 100% of the time, however it is clear that this goal was not achieved in your interaction with our Petites Department.

"Salvage" is a term that is used to indicate the merchandise has been marked out of our stock and released to a jobber. Unfortunately, sometimes we fail to physically locate and remove these items from our selling floor, and the computers identify them at point of sale. In these cases, we can sell the merchandise for its lowest selling price before it was "salvaged". This is what should heve been offered to you. We apologize that this was not offered to you. It seems the associate assisting you was unaware of the procedure. A Floor Supervisor should have been called to help in this matter. We apologize for the confusion and inconvenience this may have caused you.

We appreciate the choice you made to shop at Macy's and regret that we disappointed you. Thank you again for taking the time to share your impressions of the store.


Del Hernandez
VP/Store Manager
Pasadena Macy's


At 3:04 PM, Anonymous Anonymous said...

My daughter & I went into Macy;s to day we could not shop due very poor air condition forced us to go to Kohl's .The sales Associates
was very pleasant & also very warm
I hope next time we go there we will be able to shop.If not again we will have to find another store or go back to Kohl's

At 5:23 PM, Anonymous Anonymous said...

when a price dispute happened between an employee and a customer at the macys i work at, the store manager was contacted, by the customer and the store manager allowed the customer to come back and purchase the item at the price that the customer argued was correct. they should have tried to track down the items in question and allow you to come in and get them for the lowest marked price. this is a sign that this macys is no good.

At 6:15 PM, Anonymous Anonymous said...

I will never shop at Macy's again. They have out-sourced their customer service and there is a language barrier. Horrible experience.


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