Macy's 3rd Reply

Well it took two days, but Macy's did address my specific complaint. I think they missed the point. I received a nice explanation of its policy, but it's that specific policy about which I was complaining. I didn't really need further clarification.

Here's the e-mail:

Thank you for sharing feedback regarding your shopping experience in our Pasadena store. Our goal at Macy's is to provide every customer with a courteous and professional interaction. We expect to achieve that goal 100% of the time, however it is clear that this goal was not achieved in your interaction with our Petites Department.

"Salvage" is a term that is used to indicate the merchandise has been marked out of our stock and released to a jobber. Unfortunately, sometimes we fail to physically locate and remove these items from our selling floor, and the computers identify them at point of sale. In these cases, we can sell the merchandise for its lowest selling price before it was "salvaged". This is what should heve been offered to you. We apologize that this was not offered to you. It seems the associate assisting you was unaware of the procedure. A Floor Supervisor should have been called to help in this matter. We apologize for the confusion and inconvenience this may have caused you.

We appreciate the choice you made to shop at Macy's and regret that we disappointed you. Thank you again for taking the time to share your impressions of the store.

Sincerely,


Del Hernandez
VP/Store Manager
Pasadena Macy's