Macy's 2nd Reply

I received this polite pass-the-buck e-mail from Macy's corporate:

Thank you for taking the time to e-mail us. We have received your message, and it's been forwarded to Del Hernandez, Store Manager at our Pasadena location, for review and response. Please be assured we take your message very seriously. Del Hernandez or someone from the Pasadena executive office will contact you in the near future. Thank you for shopping Macy's.

Margaret Long
Vice President of Staffing and Selling Services
Macy's