Saturday, December 23, 2006

The Complaint

I submitted the following text on Macy's website:
I will never shop at Macy's again and I will tell all of my friends and everybody I talk to that they should not shop at Macy's either. Here is the reason why.

I was shopping at your South Lake Pasadena (CA) store this morning and was enjoying your wonderful sales. I was excited to find great deals on four pairs of women's pants in the petite section on a rack that said "25% additional at register, price on tag is 50% off regular price" (or something similar). I went to the register with my great finds, the cashier scanned each item and then told me that she couldn't sell me three of the items because they were "salvaged."

Salvaged! I can't believe Macy's pulls this crap on customers. Just because the sale price is below the salvage value of the item, you can choose -- at your whim -- not to sell that item to a customer? It was on display for sale. The price and markdowns were clearly marked. And then you have the option not to sell because the price didn't mean some reserve price?

Since Macy's has purchased multiple other stores and now nearly has a monopoly in many areas, its customer service has declined. This incident is completely indicative of how Macy's could care less about customer satisfaction; so I, and my friends, will care less about shopping at Macy's.

I wish you the best for the Holiday Season.

One very angry and irate former customer,
Mike Vicic


At 5:05 PM, Anonymous Anonymous said...

I was promised a refund. I inquired at least 5 times, only to get the same answer that the check has been mailed to my address and they will look into the matter. But it never happened and its been 6 months now. The credit services should have been transparent in this matter.

I am never going to shop at macy's ever again. Don't know what else to do. If they continue to treat the customers in same way, it wont be good for their business.

At 11:08 AM, Anonymous Anonymous said...

i hate macy's....on soooo many levels.

At 11:10 AM, Anonymous Anonymous said...

unbelievable!!!!!NOTHING IN STOCKI IN THE STORES FROM 150 RADIUS FROM CHICAGO.....ROCKFORD , KANKAKEE, KENOSHA...AND ANYWHERE CLOSE TO CHICAGO!!!!!hate to be a commissioned salesperson working for these guys!!$@$%#%(^&!!!!

At 11:32 PM, Anonymous Anonymous said...

You all just like to complain

At 5:27 AM, Anonymous Anonymous said...

You think shopping there is bad? Try working there...they have the most ridiculous attendance policy and when I started they didnt tell me I had shifts. I ended up missing 3 shifs and I wasnt notified about this and they took my credits. I got them back but they absolutely were unprofessional about it. I didnt even get a freakin courtesy call "hey why arent you at
work" but they had the nerve to ask when I had to call of because of an exam. Their selling style is unattractive and abrasive. They are unattractive and abrasive. I found another job to get me through college so ill be quiting soon. Also as a customer im pissed too. They made me get a card because I work there yet no one is gelping me activate it or find out why I cant after I asked countless COUNTLESS times. Advice: never work or shop at Macy's

At 7:52 AM, Anonymous Anonymous said...

My mother, sister and I also will NEVER EVER shop there ever again. Macy's is HORRIBLE. We cannot wait until they go out of business because they lose so many customers.

At 4:18 PM, Anonymous Anonymous said...

Macy's promised me a 25 dollar gift card for inconveniences I experienced on a Anniversary gift I ordered for my wife(long story which led me to cancel my Macy's card), I never got the gift card. I was going to let it go b/c dealing with Macy's is a pain and not worth 25 dollars. So anyway I canceled my Macy's card paid the balance in full, thought that was the end of it, right? But then I received another bill for about two bucks, thought it was interest or some kind of fee, so I went online and again paid the bill in full, the end of it this time, right? No, again I received another bill for around two bucks, again I paid it in full, this time has to be the end of it right? Then again I received another bill. This time I was fed up, so I dialed Macy's up, spent over an hour on the phone with customer service trying to get to the bottom of these mystery bills. The Macy's Rep promises me that the balance is now adjust to zero and my card was canceled months ago and couldn't really explain why I kept receiving bills. Since I already went through the pain of dealing with customer service I decided to ask why I never received the 25 dollar gift card that was promised, after another twenty minutes on the phone, the Rep said there was no record of that promise, but there was a record I was going to receive a 25% off my next purchase(I get those discounts all the time in the mail). That was total BS, so Macy's Reps apparently are allow to lie to the customers and it's okay. I always paid my bill in full never late and spent a lot there. NEVER. AGAIN. MACYS. I hate Macy's customer service, their phone tree, trying to get a hold of a person takes so long and trying to get a hold of a competent person is impossible. I honestly don't hold anything against foreign workers they need to feed their families too, but if your job is communication, then you should understand the language you are dealing in.

At 5:56 PM, Anonymous Anonymous said...

You're just as well off not getting that gift card...
I got one for Christmas, but my big mistake was trying to use it online. I punched in the barely readable scratched off number, kept geting this strange message that began with hmmmm....So I called them and was told there was no money on the card. I knew this was not true, so then I was told that the card had been "frozen" because I'd used it too much. I begged to talk with someone, and literally waited one hour on my cell, finally got someone who seemed very nice, and promised to fix it and call me back, but she lied. I know because she wrote in her log that I was planning to call back withthe receipt, which I never promised.

Four days later I called, and now was told that it was frozen because I had "punched in the security number" too many times, but I didn't know which part of the EIGHTEEN digit number was the security number.....

Finally, I got my $$25 merchandize, but after an hour-and-a-half I managed to redeem my card. WHAT a hassle. No one there gave a rat's about customer service. If I ever get another gift card from them I'll simply re-gift it. There are plenty of stores, and plenty of ways to buy. Life is too short to deal with Macy's


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