Macy's First Reply

Here is Macy's reply:

Dear Dr. Michael Vicic,

We value and appreciate your comments regarding your store experience.

In order to respond and/or resolve your inquiry, a team specializing in feedback related to our stores has been assembled. To assist in this process, additional information is needed. Please click on the link below and provide the requested information.

http://www1.macys.com/tellus

We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, please e-mail us at customerservice@macys.com or call us at: 1-800-289-6229. Our office hours are Monday through Saturday 9:00 AM to 6:00 PM and Sunday 11:00 AM to 7:00 PM.

Sincerely,

Nelly Cornell
Internet Customer Service

http://www.macys.com